Refund policy

Refund Policy

We do not accept cancellations once an order is placed. Because many items begin fulfillment immediately, all sales are considered final unless the item is damaged or defective upon arrival.

We proudly operate as a small boutique. This means all approved returns are issued as store credit only, which can be used toward any future purchase.

Return Eligibility

To qualify for a return, items must be:

Unworn
Unwashed
In original condition
With original tags attached
In original packaging (if applicable)
Free of odors, makeup, deodorant, or damage

Items that do not meet these criteria will be declined.

Return Window

Return requests must be submitted within 7 days of delivery.

Items must be shipped back within 7 days of return approval.

Items sent back without approval will not be accepted.

Store Credit Only

As a small business working with so many vendors, we do not offer cash refunds unless an item was damaged. All approved returns are issued as store credit in the form of a digital gift card.

Store credit:

Never expires
Can be used on any future purchase
Cannot be converted back to cash
Will be issued once the returned item is inspected and approved

Exchanges

We do not offer direct exchanges. However, you may use your store credit to purchase a different item.

If the new item costs more, you will be responsible for the difference. If it costs less, the remaining balance stays on your store credit.

A reship fee applies to any replacement item you choose to order.

Return Shipping

Return shipping is the customer’s responsibility unless:

The item arrived damaged
The wrong item was sent

We do not provide prepaid return labels for standard returns.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us immediately@bbcozycomfort@outlook.com
Include clear photos of the issue
We will evaluate the problem and make it right

Damaged items qualify for a replacement or refund according to supplier guidelines.

After evaluating the issue, we contact you on how to proceed.

Made to Order Items (Custom)

Personalized items (mugs, tumblers, tees, hoodies, sweatshirts, etc.) are made to order and cannot be returned for:

Wrong size
Wrong color
Change of mind
Buyer’s remorse

If your custom item arrives damaged or misprinted:

Contact us within 30 days
Include clear photos
We will issue a replacement or refund according to supplier rules

How to Start a Return

Email us at bbcozycomfort@outlook.com with:

Your order number
Reason for return
Photos (if applicable)